Finnair has been voted as the Best Airline in Northern Europe at the World Airline Awards by Skytrax 2024 – for the 14th consecutive year.
The Finnish flag carrier was also named Best Cabin Crew in Northern Europe, and awarded Cleanest Airline in Europe, which measures the standard and quality of aircraft cleanliness.
Finnair was also ranked within the top 25 airlines globally and this year moved up one place to 23rd place worldwide.
The World Airline Awards by Skytrax is the world’s largest, annual airline passenger satisfaction survey, also known as the Oscars of the aviation industry.
The annual survey analyses customer satisfaction for the overall airline customer experience, at both the airport and on board the aircraft.
Ole Orvér, Finnair Chief Commercial Officer, said: “We are honoured to receive this recognition, which is a testimony to the hard work and dedication of our Finnair team who strive to ensure the smoothest possible travel experience for our customers every day across our customer touchpoints.
“We continue investing in a seamless customer journey, starting from our digital channels and customer care to the inflight experience and cabin design.”
Finnair continues to strive towards enhancing the customer experience, with special focus on operative reliability, enhanced digital services and increased customer choice.
This follows a recent announcement that Finnair has completed the rollout of its new 200 million euro long-haul cabin renewal, which has been successfully rolled out across its entire long-haul fleet. The airline has also just announced the opening of a larger brand new Finnair Lounge at Helsinki Airport within the Schengen area.
In the coming months, Finnair will continue to invest in its customer experience and extensive fleet, having also announced the upcoming renewal of the cabins of its regional E190 aircraft.
For more information on Finnair’s customer experience improvements, visit finnair.com
